FAQ
Frequently asked questions about Retail Tunes.
Getting Started
What is Retail Tunes?
How do I create an account?
Is there a free plan?
Music & Playlists
Can I create my own playlists?
What music genres are available?
What are Brand IDs?
Can I exclude songs from shuffle playback?
What do the play status icons on songs mean?
What does the ⚠️ S badge on some songs mean?
What does the C badge on some songs mean?
What does the R badge on some songs mean?
What volume should I play in my store?
How should I adjust volume throughout the day?
Why do some songs sound louder or quieter than others?
What is Sound Check and how does it normalize volume?
Intelligent Scheduling
What is Intelligent Scheduling?
How do I set up a scheduled playlist?
Can schedules overlap?
Live Channels
What are Live Channels?
Are all live channels free to access?
Licensing & Compliance
Is the music licensed for commercial use?
I operate outside of Canada — are there restrictions?
Where can I read the full Terms of Use?
Hardware & Connectivity
Wireless Freedom vs. Wired Reliability: Which is best for retail music?
Account & Support
How do I upgrade to a premium account?
How do I reset my password?
How do I report a problem with a song?
How do I contact support?